Frequently asked questions

One named ticket opens seven collections inside the palace: the Palatine Gallery (the Raphaels, Titians and Andrea del Sartos), the Imperial and Royal Apartments, the Gallery of Modern Art, the Museum of Costume and Fashion, the Treasury of the Grand Dukes, the Museum of Russian Icons, and the Palatine Chapel. It does not include the Boboli Gardens — for those, choose our Pitti + Boboli combined ticket.

Pitti Palace tickets are nominative — issued in a named visitor's name and checked against photo ID at the door, under the Uffizi Galleries' ticketing rules. We collect each visitor's first and last name when you book so we can issue the tickets in-name, ready for the gate. Each name must exactly match the passport or ID that visitor will travel on; a mismatch can be refused entry.

Yes — Pitti Palace uses reserved timed entry. You choose your date and arrival window and we hold your slot, so you arrive at your time and walk in rather than queuing for the on-the-day ticket desk. This is a secured timed-entry slot, not a 'skip every line' pass — there may still be a short security check at the door.

The Palatine Gallery is the heart of the palace: around 500 paintings hung across the grand state rooms in the dense seventeenth-century 'quadreria' style, covering the walls and arranged by the personal taste of the grand dukes rather than by date or art-historical school. It holds the largest concentration of works by Raphael anywhere in the world, with famous paintings by Titian, Andrea del Sarto, Tintoretto, Caravaggio and Rubens hung alongside them — seen in the very rooms they were collected for.

Allow 2 to 3 hours for the Palatine Gallery and the Royal Apartments alone, and a full half-day if you want the Gallery of Modern Art, the Treasury of the Grand Dukes and the other collections. The combined Pitti + Boboli ticket adds another 1.5 to 2 hours for the gardens.

If you have a half-day or longer, yes. The Boboli Gardens climb the hill behind the palace — a sixteenth-century Medici park of avenues, fountains, grottoes and open-air sculpture that became the model for formal gardens across Europe, and the combined ticket also covers the Bardini Gardens and the Porcelain Museum. If you are short on time and came for the paintings, the Pitti-only ticket is the right choice.

It was begun in 1458 for the banker Luca Pitti, but in 1549 Eleonora di Toledo, wife of Cosimo I de' Medici, bought it as the grand-ducal residence. It then served the Medici, the House of Habsburg-Lorraine from 1737, and the House of Savoy as a royal palace after Italian unification. King Victor Emmanuel III donated it and its collections to the Italian state in 1919.

Because tickets are nominative and tied to a reserved slot, the name and date are fixed once the official ticket is issued. If your plans change, reply to your confirmation email as early as you can and our concierge team will help where the operator's rules allow — but we cannot guarantee a change in peak season.

Yes. The painted ceilings, the grandeur of the Royal Apartments and the open Boboli Gardens hold children's attention, and the gardens are a good place to break up a museum day. Note that the visit is mainly about art and historic interiors; the gardens give younger visitors room to move. Free-admission categories such as under-18s are handled at the door on ID — tell us your party and we book named tickets for those who need them.

Yes — Palazzo Pitti and the Boboli Gardens fall within the Historic Centre of Florence, inscribed by UNESCO as a World Heritage Site in 1982 for its exceptional concentration of Renaissance art and architecture.

Tuesday to Sunday, 08:15 to 18:30, with the ticket office closing one hour before the museum. It is closed on Mondays, 1 January and 25 December. Hours can adjust around major Italian public holidays, so confirm on the day if you are travelling around Easter, Ferragosto or the Christmas period.

Named, reserved-entry tickets are issued for a specific visitor, date and time and are final once issued — all sales are final except where the operator itself cancels or fails to honour entry, in which case we refund in full. If your plans change, contact us as early as possible and we will help where the operator's rules allow.

Palazzo Pitti is on the Oltrarno, the south bank of the Arno in Florence, about a 10-minute walk from the Ponte Vecchio. From Santa Maria Novella station it is a 15–20 minute walk across the river, or a short ride on city bus C3, D or 11 towards the Oltrarno. The historic centre is a Limited Traffic Zone, so arrive on foot or by bus rather than driving.

Palazzo Pitti, the Pitti Palace, is a vast Renaissance palace on the south bank of the Arno in Florence, begun in 1458 for the banker Luca Pitti and bought in 1549 by Eleonora di Toledo for her husband Cosimo I de' Medici. For nearly four centuries it was the residence of the rulers of Florence and Tuscany — the Medici, then the Habsburg-Lorraine grand dukes from 1737, then the House of Savoy as a royal palace — until King Victor Emmanuel III gave it to the Italian state in 1919. Today it is Florence's largest museum complex, holding seven collections behind one named ticket, with the Palatine Gallery's world-leading group of Raphael paintings at its heart, and the Boboli Gardens climbing the hill behind. It lies within the UNESCO-listed Historic Centre of Florence.

Choose the Pitti-only ticket or the Pitti + Boboli combined ticket above, pick your date and entry window, and give us each visitor's name at checkout. We book the matching official named, reserved-entry ticket with the Uffizi Galleries and email it to you. Because entry is by reserved time, your slot lets you arrive at your window rather than queuing for the on-the-day desk. Peak spring and summer afternoons fill first, so booking early is the surest way to lock in the time you want — and if your date is sold out, you can join our priority waitlist below.